Why Auto Delivery?

Join with Auto Delivery for the convenience of never running out of your pets essentials plus enjoy ongoing savings. Flexible delivery options are also available to suit you and your furry friends schedule!

 

HOW IT WORKS

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    Browse our store and add your items to cart.

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    Set your prefered delivery frequency, checkout and pay for your order.

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    Update, change or cancel your auto delivery at any time via your my account.

  • paw 4 auto delivery

    Enjoy 5% off your auto-delivery orders.

Still have some questions?

What is Auto Delivery?

Auto Delivery is an easy way to ensure your pets favourite items never run out. Simply select the frequency of your delivery and your items will be automatically ordered and delivered. As an added bonus, automatically save 5% on all Auto Delivery orders.

Are all items available for Auto Delivery?

We offer Auto Delivery for items that your pets may need on a regular basis such as treats and supplements. When a product is available for Auto Delivery you will see you will see the auto delivery frequencies as an option when you add to cart.

Can i cancel my Auto Delivery?

Yes you can cancel or change your Auto Delivery at any time. Simply login to your Zigzag Pet Store My Account and you will be able to manage your Auto Deliveries from the subscriptions page.

How can I manage my existing Auto Delivery order?

Managing your existing Auto Delivery order is really easy. Simply login to your My Account and select manage subscriptions.
Click here to access My Account.

If your order has already been processed and you need to make changes, please contact us.

What happens if my card was not successfully charged when my next Auto Delivery order is due?

If we are unable to charge your card on the day your Auto Delivery is due, we will send you an email to advise that your payment was unsuccessful and that we will retry payment within 24hrs.
If the payment is successful on this second attempt, the order will automatically be processed.
​If the payment fails on the 2nd attempt it will be cancelled.
If you are unsure if the order has been processed or cancelled, please contact us to check before attempting to re-order.

Is my price locked in?

No, Auto delivery simply saves you time with your orders automatically being created and delivered. It also means we can ensure we have stock ready to go in time for your order.

The price will be our current pricing less your Auto delivery discount and can change up or down based on the current pricing of your items.
This also means that if an item goes on sale, you will automatically receive the discounted sale price, or your Auto Delivery discount, whichever is lower.